Refund Policy
Last updated: September 7, 2026
1. Scope
This Refund Policy applies to one-time purchases made through GetPolisha Verdict. It forms part of the Terms of Service. It does not limit any right or remedy that cannot lawfully be limited under applicable consumer-protection law.
2. When a purchase becomes final
A purchase is generally final once the paid analysis and included deliverables have been successfully made available in your account or through the Service. Because the Service produces customized digital analysis from the materials you submit, we do not ordinarily provide a refund after successful delivery merely because you changed your mind, disagree with a score or verdict, prefer different wording, or do not obtain an interview or job offer.
3. Technical failure
If a technical failure prevents a paid analysis from completing, or prevents access to the paid deliverables, contact hellopolisha@outlook.com promptly. We will investigate and may rerun, restore, or re-deliver the purchased analysis.
If we confirm that the purchased analysis was not successfully delivered and cannot be successfully rerun, restored, or re-delivered within five business days after receiving the information reasonably needed to investigate, we will refund the affected purchase to the original payment method, unless you agree to another remedy.
4. Duplicate, incorrect, or unauthorized charges
Contact us promptly if you believe you were charged more than once for the same purchase, charged an amount different from the checkout total, or charged without authorization. We will review the transaction and correct or refund any confirmed billing error. We may request reasonable information to verify the transaction and protect the account.
5. How to request help or a refund
Email hellopolisha@outlook.com with the email address used for the purchase, a receipt or order identifier, the purchase date, the package name, and a brief description of the problem. Do not send full payment-card details by email.
We aim to acknowledge requests within 2 business days. Approved refunds are sent to the original payment method. Your bank or payment provider controls how long the credit takes to appear.
6. Statutory rights
Nothing in this policy excludes, restricts, or modifies a right, warranty, condition, or remedy that applicable law does not permit us to exclude, restrict, or modify. If this policy conflicts with a mandatory legal right, the mandatory right prevails.